FREQUENTLY ASKED QUESTIONS Please read before purchasing.
1. What is resin?
Resin is a durable, versatile material that starts as a liquid and hardens to a solid state. It’s often used in arts and crafts to create a variety of items due to its clarity, strength, and ability to be molded into different shapes.
2. Are your resin items handmade?
Yes, all of our resin items are handcrafted with care. Each piece is unique and made with high-quality materials to ensure durability and beauty.
3. How should I care for my resin items?
To keep your resin items looking their best:
• Avoid prolonged exposure to direct sunlight to prevent yellowing.
• Clean with a soft cloth and mild soap if needed.
• Store in a cool, dry place away from heat sources.
4. Are your resin items safe?
Yes, our resin items are made with non-toxic, high-quality resin. Once fully cured, they are safe for everyday use. However, they are not intended for food contact.
5. Can I request custom resin items?
Absolutely! We love creating custom pieces. Please contact us with your ideas, and we will work with you to bring your vision to life.
6. Do you offer bulk orders for events or special occasions?
Yes, we offer bulk orders for events, weddings, corporate gifts, and more. Please get in touch with us to discuss your requirements and receive a quote.
7. What is your return policy?
Due to the handmade nature of our products, all sales are final. However, if your item arrives damaged, please contact us within 7 days of receipt, and we will assist you with a replacement or refund.
8. How long does it take to receive my order?
Processing time for orders is typically 5-10 business days. Shipping time varies depending on your location. Custom orders may take longer; we will provide an estimated delivery time when you place your order.
9. Do you ship internationally?
Yes, we ship worldwide. Please note that international shipping times may vary, and additional customs fees may apply.
10. Can resin items be repaired if they break?
It depends on the extent of the damage. Small chips or cracks can often be repaired. Please contact us with details of the damage, and we will advise you on the best course of action.
11. What materials do you use in your resin items?
We use high-quality, non-toxic resin along with a variety of inclusions such as glitter, dried flowers, pigments, and more to create unique designs.
12. Are the colors of the items exactly as shown in the pictures?
While we strive to accurately represent our products, slight variations in color and design may occur due to the handmade nature of our items and differences in screen displays.
Resin is a durable, versatile material that starts as a liquid and hardens to a solid state. It’s often used in arts and crafts to create a variety of items due to its clarity, strength, and ability to be molded into different shapes.
2. Are your resin items handmade?
Yes, all of our resin items are handcrafted with care. Each piece is unique and made with high-quality materials to ensure durability and beauty.
3. How should I care for my resin items?
To keep your resin items looking their best:
• Avoid prolonged exposure to direct sunlight to prevent yellowing.
• Clean with a soft cloth and mild soap if needed.
• Store in a cool, dry place away from heat sources.
4. Are your resin items safe?
Yes, our resin items are made with non-toxic, high-quality resin. Once fully cured, they are safe for everyday use. However, they are not intended for food contact.
5. Can I request custom resin items?
Absolutely! We love creating custom pieces. Please contact us with your ideas, and we will work with you to bring your vision to life.
6. Do you offer bulk orders for events or special occasions?
Yes, we offer bulk orders for events, weddings, corporate gifts, and more. Please get in touch with us to discuss your requirements and receive a quote.
7. What is your return policy?
Due to the handmade nature of our products, all sales are final. However, if your item arrives damaged, please contact us within 7 days of receipt, and we will assist you with a replacement or refund.
8. How long does it take to receive my order?
Processing time for orders is typically 5-10 business days. Shipping time varies depending on your location. Custom orders may take longer; we will provide an estimated delivery time when you place your order.
9. Do you ship internationally?
Yes, we ship worldwide. Please note that international shipping times may vary, and additional customs fees may apply.
10. Can resin items be repaired if they break?
It depends on the extent of the damage. Small chips or cracks can often be repaired. Please contact us with details of the damage, and we will advise you on the best course of action.
11. What materials do you use in your resin items?
We use high-quality, non-toxic resin along with a variety of inclusions such as glitter, dried flowers, pigments, and more to create unique designs.
12. Are the colors of the items exactly as shown in the pictures?
While we strive to accurately represent our products, slight variations in color and design may occur due to the handmade nature of our items and differences in screen displays.